FAQs

We hold inventory in two different locations. Our top-selling products are stocked in a express delivery fulfillment center and we also keep an inventory of approximately 22,000 products in a regular delivery fulfillment center.
QUICK SHIP delivery in 2-4 days and STANDARD ITEM delivery in 7-14 days. For more details, read our Shipping & Returns policy.

In this case, we will immediately ship the products available using QUICK SHIP stock (in 2-4 days) and ship the products from STANDARD ITEM stock as soon as possible (in 7-14 days). You will receive separate emails with the tracking number for each. But don't worry, you will only pay one shipping rate. We take full responsibility for this fulfillment process, so, you do not need to worry about any unwanted additional costs – we got you covered.

If you have received an incorrect item please contact our customer services team via the contact form or email contact@pharmarcie.com, and we will inform you of the returns procedure for incorrect items. When contacting us please make sure you have the following information ready: Your Order Number, Product Code/Product Name, Details of the incorrect item + pictures. Please report any incorrect items within 7 days of receipt of the parcel. We will not be able to process any claims outside this period.

We do ship internationally, and the pricing and time depends on the country and the quantity of items you are purchasing. Please note that international orders may be subject to import taxes, duties and fees enforced by the destination country and that we do not cover these charges. Customs clearance procedures can delay packages.

If you are in United States territory, no. We take full responsibility for this fulfillment process, so, you do not need to worry about any unwanted additional costs – we got you covered. However, if you are buying from any other country, your order may be subject to import taxes, duties and fees enforced by the destination country. We do not cover these charges. Customs clearance procedures can delay packages. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges, and due to the customs policies and import duties varying from country to country, we cannot tell you what the cost would be. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

There are generally three reasons why an order is cancelled: (i) Your payment method was declined, (ii) the product that you ordered is no longer available – this can happen as French brands frequently update and change their products, but we do our best to keep on top of this, or (iii) Upon reviewing the order, we saw that it contains an ingredient that is restricted in the US, so we are not able to import it and/or sell it to you (we do our best to avoid this, so we are sorry if we missed one).

France has different packaging regulations from the United States. In general, if a cream is sold inside of a box, like most sunscreens, it is not required to be sealed. However, if it is sold without a box, it is required to be sealed. All medications and toothpastes are sealed whether they are in a box or not. Shower and other gels do not have to be sealed, sometimes they are, sometimes not. Please visit this {Sealed blog article} for more information.

Generally, French packaging includes the symbol of a jar or a bottle. On the inside there will be either “12M” or “6M”. This number indicates the number of months a product can be used after it has been opened. Please keep this in mind when looking at the expiration date of a product – most likely, you have much longer than you think.

Recent changes to Federal Aviation Regulations mean that we can no longer ship by air either aerosols or compressed spray cans. If you try, the entire shipment will be returned (it has happened to us). We are actively exploring the possibility of shipping sprays, along with heavier, bulkier products, by boat to solve this problem.

 No, we cannot.

We do not sell restricted medications, such as paracetamol. However, there are some ingredients which are considered restricted in the US, but not in Europe, and we may have accidentally listed – please let us know if you find any. But we have tried to remove these.

We purchase our products either from one of our trusted pharmacie partners, or direct from a laboratory. For instance, Papier D’Armenie we buy direct from the factory and have it shipped direct to the US.

The freshness of our products is paramount to us.  We send shipments of products from France every week. We keep a limited supply of inventory in the US. in order to ensure freshness, We constantly replenish our inventory. If this results in a stock-out, please understand this is the reason!

The vast majority of our products are Made in France. However, we do include some products that are not made in France. Please check the particular listing that you are interested in.

It should not be, as by FDA regulations all products sold in the US must have written English. In the event that a product has slipped through our QA, please let us know and we will assist you in any way that we can.

The Free Shipping Calculation is made following the application of any discounts or coupon codes. For example, if you order is $120, and you apply a 25% coupon code, then you will not qualify for free shipping as your order amount will fall below the $100 threshold.

All of our orders are shipped either First Class mail, or Priority Mail if the weight exceeds 1 pound. In the event that your item is a Fast Item, you can expect to receive it in 2 – 4 days, depending on your location and distance from New Jersey. Generally, this is the fastest shipping option that we have. In the event that you have an urgent need, let us know, and we can see if we can accommodate you, but it will be very expensive.

The best day of the week to order is a Tuesday or Wednesday, based upon our shipping schedule. The worst day of the week to order is Thursday if you want it fast – it will miss our weekly shipments, and fall into a shipment from France the following week. Remember, all Fast Items will be in your hands in 2 to 4 days.

Yes. If you know that you are going to be ordering a product(s) frequently, we can stock it in the US for you, so when you place the order, it will get to you quickly. Just let us know what the item(s) is, how many you will want, and how frequently you will need it. We will then hold it in stock for you. We currently do this with lots of our customers, so don’t be shy!

No. It is our firm policy not to allow customers to pick up items. All orders must be shipped. Thank you for your understanding.

First, please take a good extra look, and is it possible that someone else in your house hold may have taken it out of your mailbox. If you look inside your mailbox, you will see a barcode. When the mailman delivers your package, he will scan this barcode to confirm delivery. So, if it is showing as delivered, it has been delivered, with very limited exceptions. In the event that you still do not have it, let us know. We will open an investigation with the Post Office Master General, which takes 2 - 7 days. We will abide with the ruling of the Post Office. If it is unclear, we will refund you in full. For exactly this problem, we do use Signature Confirmation on all high value orders. On the one hand, we apologize for any inconvenience caused by this. On the other hand, it is a sad reflection of the world we live in today, so thank you for your understanding.

Yes, please Contact Jina. That being said, we specialize in French pharmacy and parapharmacy products, so any other request may be better directed elsewhere!

First, please let us know, and include a picture of the product that you received if possible, this will expedite us correcting the problem as quickly as possible. If we made a mistake we sincerely apologize. However it is more likely that the brand has updated the packaging and/or product name. This is extremely common among French brands. For instance, every season, all the sun products have their packaging updated – and often it is just the packaging, and the EAN (barcode) remains the same. Some brands update the name as well as the packaging. We always sell the latest version of the product available, so most likely, you have received the correct product, but the newest version. As soon as we are aware of a packaging update, we update our listings, but there can be times when we do not do this, so we apologize in advance.

We are very sorry for this inconvenience. Please let us know immediately if a code is not working when it should be. Not only will we correct the problem, but we will also improve the value of the code in order to make up for any inconvenience.

Yes, we do, please contact us using the Wholesale Form.

We are in the process of setting this up, and we will let you know as soon as it is ready. You, our customer, are very important to us, and we want to do whatever we can to make you happy, so this program is very significant to us.

Not yet, but we are planning on having one. Once active, we will add the link at the bottom of our webpage.

We are happy to work with you in either case – please just contact us.

Not right now, but we would like to hear from you if you think you can positively contribute anything to making our website and business better for our customers.

If you can't find an answer to your question or if you looking for some advice, you can go to the Ask Jina page and fill the form or send us an email at contact@pharmarcie.com