Terms of Service
This website is operated by Pharmarcie LLC. Throughout the site, the terms “we”, “us” and “our” refer to Pharmarcie LLC. Pharmarcie LLC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Section 1 - Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 - General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 - Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 4 - Modifications to the Services and Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Section 5 - Products
Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. For information on refunds, see our refund policy.
Section 6 - Medical Disclosures
You understand that the Food and Drug Administration has not evaluated the therapeutic suggestions or any statements made on this website about essential oils or any other product offered by Pharmarcie LLC. The statements made on this website are for educational purposes and have not been evaluated by the Food and Drug Administration. The products are not intended to diagnose, treat, cure, or prevent any disease. The data on this website is not considered complete and is not guaranteed to be accurate.
You understand that essential oils are not a substitute for professional medical care. You understand that essential oils can irritate the skin.
You understand that essential oils are to be stored away from the reach of children. You understand that Pharmarcie LLC does not promote the use of essential oils on any children or animals, in any way, without the advice of a doctor, veterinarian or an experienced Aromatherapist.
You understand products sold by Pharmarcie LLC are for external use only, and that Pharmarcie LLC cannot promote or support any kind of internal use. You understand that products sold by Pharmarcie LLC are not to be used near, on or in the eyes or any orifice.
Section 7 - Organic Certification
You understand that any product labeled as "Certified Organic" means that the distiller that we purchase the oil from is Certified Organic.
You understand the use of the term ‘wildcrafted’ means the distiller has harvested plants that are growing wild and distilled those plants.
You understand the use of the term ‘organically grown’ means the distiller is not certified organic, but is, to the best of our knowledge, growing the plants without the use of chemicals, herbicides and pesticides.
Section 8 - Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Section 9 - Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Section 10 - User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.
You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Section 11 - Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
Section 12 - Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Section 13 - Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Section 14 - Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Pharmarcie LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 15 - Indemnification
You agree to indemnify, defend and hold harmless Pharmarcie LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 16 - Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 17 - Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Section 18 - Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 19 - Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of .
Section 20 - Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions?
If you have questions about the Terms of Service, please send an email to contact@pharmarcie.com
We hold inventory in two different locations. Our top-selling products are stocked in a express delivery fulfillment center and we also keep an inventory of approximately 22,000 products in a regular delivery fulfillment center.
QUICK SHIP delivery in 2-4 days and STANDARD ITEM delivery in 7-14 days. For more details, read our Shipping & Returns policy.
In this case, we will immediately ship the products available using QUICK SHIP stock (in 2-4 days) and ship the products from STANDARD ITEM stock as soon as possible (in 7-14 days). You will receive separate emails with the tracking number for each. But don't worry, you will only pay one shipping rate. We take full responsibility for this fulfillment process, so, you do not need to worry about any unwanted additional costs – we got you covered.
If you have received an incorrect item please contact our customer services team via the contact form or email contact@pharmarcie.com, and we will inform you of the returns procedure for incorrect items. When contacting us please make sure you have the following information ready: Your Order Number, Product Code/Product Name, Details of the incorrect item + pictures. Please report any incorrect items within 7 days of receipt of the parcel. We will not be able to process any claims outside this period.
We do ship internationally, and the pricing and time depends on the country and the quantity of items you are purchasing. Please note that international orders may be subject to import taxes, duties and fees enforced by the destination country and that we do not cover these charges. Customs clearance procedures can delay packages.
If you are in United States territory, no. We take full responsibility for this fulfillment process, so, you do not need to worry about any unwanted additional costs – we got you covered. However, if you are buying from any other country, your order may be subject to import taxes, duties and fees enforced by the destination country. We do not cover these charges. Customs clearance procedures can delay packages. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges, and due to the customs policies and import duties varying from country to country, we cannot tell you what the cost would be. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
There are generally three reasons why an order is cancelled: (i) Your payment method was declined, (ii) the product that you ordered is no longer available – this can happen as French brands frequently update and change their products, but we do our best to keep on top of this, or (iii) Upon reviewing the order, we saw that it contains an ingredient that is restricted in the US, so we are not able to import it and/or sell it to you (we do our best to avoid this, so we are sorry if we missed one).
France has different packaging regulations from the United States. In general, if a cream is sold inside of a box, like most sunscreens, it is not required to be sealed. However, if it is sold without a box, it is required to be sealed. All medications and toothpastes are sealed whether they are in a box or not. Shower and other gels do not have to be sealed, sometimes they are, sometimes not. Please visit this {Sealed blog article} for more information.
Generally, French packaging includes the symbol of a jar or a bottle. On the inside there will be either “12M” or “6M”. This number indicates the number of months a product can be used after it has been opened. Please keep this in mind when looking at the expiration date of a product – most likely, you have much longer than you think.
Recent changes to Federal Aviation Regulations mean that we can no longer ship by air either aerosols or compressed spray cans. If you try, the entire shipment will be returned (it has happened to us). We are actively exploring the possibility of shipping sprays, along with heavier, bulkier products, by boat to solve this problem.
No, we cannot.
We do not sell restricted medications, such as paracetamol. However, there are some ingredients which are considered restricted in the US, but not in Europe, and we may have accidentally listed – please let us know if you find any. But we have tried to remove these.
We purchase our products either from one of our trusted pharmacie partners, or direct from a laboratory. For instance, Papier D’Armenie we buy direct from the factory and have it shipped direct to the US.
The freshness of our products is paramount to us. We send shipments of products from France every week. We keep a limited supply of inventory in the US. in order to ensure freshness, We constantly replenish our inventory. If this results in a stock-out, please understand this is the reason!
The vast majority of our products are Made in France. However, we do include some products that are not made in France. Please check the particular listing that you are interested in.
It should not be, as by FDA regulations all products sold in the US must have written English. In the event that a product has slipped through our QA, please let us know and we will assist you in any way that we can.
The Free Shipping Calculation is made following the application of any discounts or coupon codes. For example, if you order is $120, and you apply a 25% coupon code, then you will not qualify for free shipping as your order amount will fall below the $100 threshold.
All of our orders are shipped either First Class mail, or Priority Mail if the weight exceeds 1 pound. In the event that your item is a Fast Item, you can expect to receive it in 2 – 4 days, depending on your location and distance from New Jersey. Generally, this is the fastest shipping option that we have. In the event that you have an urgent need, let us know, and we can see if we can accommodate you, but it will be very expensive.
The best day of the week to order is a Tuesday or Wednesday, based upon our shipping schedule. The worst day of the week to order is Thursday if you want it fast – it will miss our weekly shipments, and fall into a shipment from France the following week. Remember, all Fast Items will be in your hands in 2 to 4 days.
Yes. If you know that you are going to be ordering a product(s) frequently, we can stock it in the US for you, so when you place the order, it will get to you quickly. Just let us know what the item(s) is, how many you will want, and how frequently you will need it. We will then hold it in stock for you. We currently do this with lots of our customers, so don’t be shy!
No. It is our firm policy not to allow customers to pick up items. All orders must be shipped. Thank you for your understanding.
First, please take a good extra look, and is it possible that someone else in your house hold may have taken it out of your mailbox. If you look inside your mailbox, you will see a barcode. When the mailman delivers your package, he will scan this barcode to confirm delivery. So, if it is showing as delivered, it has been delivered, with very limited exceptions. In the event that you still do not have it, let us know. We will open an investigation with the Post Office Master General, which takes 2 - 7 days. We will abide with the ruling of the Post Office. If it is unclear, we will refund you in full. For exactly this problem, we do use Signature Confirmation on all high value orders. On the one hand, we apologize for any inconvenience caused by this. On the other hand, it is a sad reflection of the world we live in today, so thank you for your understanding.
Yes, please Contact Jina. That being said, we specialize in French pharmacy and parapharmacy products, so any other request may be better directed elsewhere!
First, please let us know, and include a picture of the product that you received if possible, this will expedite us correcting the problem as quickly as possible. If we made a mistake we sincerely apologize. However it is more likely that the brand has updated the packaging and/or product name. This is extremely common among French brands. For instance, every season, all the sun products have their packaging updated – and often it is just the packaging, and the EAN (barcode) remains the same. Some brands update the name as well as the packaging. We always sell the latest version of the product available, so most likely, you have received the correct product, but the newest version. As soon as we are aware of a packaging update, we update our listings, but there can be times when we do not do this, so we apologize in advance.
We are very sorry for this inconvenience. Please let us know immediately if a code is not working when it should be. Not only will we correct the problem, but we will also improve the value of the code in order to make up for any inconvenience.
Yes, we do, please contact us using the Wholesale Form.
We are in the process of setting this up, and we will let you know as soon as it is ready. You, our customer, are very important to us, and we want to do whatever we can to make you happy, so this program is very significant to us.
Not yet, but we are planning on having one. Once active, we will add the link at the bottom of our webpage.
We are happy to work with you in either case – please just contact us.
Not right now, but we would like to hear from you if you think you can positively contribute anything to making our website and business better for our customers.
If you can't find an answer to your question or if you looking for some advice, you can go to the Ask Jina page and fill the form or send us an email at contact@pharmarcie.com