Section 1 - What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Section 2 - Consent

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at

Section 3 - Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 4 - Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service ( or Privacy Statement (

Section 5 - Third-party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 6 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Section 7 - Cookies

Here is a list of cookies that we use. We’ve listed them here so that you can choose if you want to opt-out of cookies or not.

  • _session_id, unique token: Sessional. Allows Shopify to store information about your session (referrer, landing page, etc).
  • _shopify_visit: No data held. Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
  • _shopify_uniq: No data held. Expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
  • cart, unique token: Persistent for 2 weeks. Stores information about the contents of your cart.
  • _secure_session_id: Unique token. Sessional
  • storefront_digest: Unique token. Indefinite If the shop has a password, this is used to determine if the current visitor has access.

Section 8 - Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 9 - Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please send an email to

What is the difference between QUICK SHIP and STANDARD items?

We hold inventory in two different locations. Our top-selling products are stocked in a express delivery fulfillment center and we also keep an inventory of approximately 22,000 products in a regular delivery fulfillment center.
QUICK SHIP delivery in 2-4 days and STANDARD ITEM delivery in 7-14 days. For more details, read our Shipping & Returns policy.

What happens if I purchase products from different stock in the same order?

In this case, we will immediately ship the products available using QUICK SHIP stock (in 2-4 days) and ship the products from STANDARD ITEM stock as soon as possible (in 7-14 days). You will receive separate emails with the tracking number for each. But don't worry, you will only pay one shipping rate. We take full responsibility for this fulfillment process, so, you do not need to worry about any unwanted additional costs – we got you covered.

I have received an incorrect/damaged item, what should I do?

If you have received an incorrect item please contact our customer services team via the contact form or email, and we will inform you of the returns procedure for incorrect items. When contacting us please make sure you have the following information ready: Your Order Number, Product Code/Product Name, Details of the incorrect item + pictures. Please report any incorrect items within 7 days of receipt of the parcel. We will not be able to process any claims outside this period.

Does Pharmarcie ship internationally (Outside of the USA)?

We do ship internationally, and the pricing and time depends on the country and the quantity of items you are purchasing. Please note that international orders may be subject to import taxes, duties and fees enforced by the destination country and that we do not cover these charges. Customs clearance procedures can delay packages.

Do I have to pay customs and import charges?

If you are in United States territory, no. We take full responsibility for this fulfillment process, so, you do not need to worry about any unwanted additional costs – we got you covered. However, if you are buying from any other country, your order may be subject to import taxes, duties and fees enforced by the destination country. We do not cover these charges. Customs clearance procedures can delay packages. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges, and due to the customs policies and import duties varying from country to country, we cannot tell you what the cost would be. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Why did you cancel my order?

There are generally three reasons why an order is cancelled: (i) Your payment method was declined, (ii) the product that you ordered is no longer available – this can happen as French brands frequently update and change their products, but we do our best to keep on top of this, or (iii) Upon reviewing the order, we saw that it contains an ingredient that is restricted in the US, so we are not able to import it and/or sell it to you (we do our best to avoid this, so we are sorry if we missed one).

My product is not sealed, is it used or safe to use?

France has different packaging regulations from the United States. In general, if a cream is sold inside of a box, like most sunscreens, it is not required to be sealed. However, if it is sold without a box, it is required to be sealed. All medications and toothpastes are sealed whether they are in a box or not. Shower and other gels do not have to be sealed, sometimes they are, sometimes not. Please visit this {Sealed blog article} for more information.

How long can I use a product after it has been opened?

Generally, French packaging includes the symbol of a jar or a bottle. On the inside there will be either “12M” or “6M”. This number indicates the number of months a product can be used after it has been opened. Please keep this in mind when looking at the expiration date of a product – most likely, you have much longer than you think.

Why don’t you sell sprays?

Recent changes to Federal Aviation Regulations mean that we can no longer ship by air either aerosols or compressed spray cans. If you try, the entire shipment will be returned (it has happened to us). We are actively exploring the possibility of shipping sprays, along with heavier, bulkier products, by boat to solve this problem.

Can you fill Prescriptions?

 No, we cannot.

Do you sell medications?

We do not sell restricted medications, such as paracetamol. However, there are some ingredients which are considered restricted in the US, but not in Europe, and we may have accidentally listed – please let us know if you find any. But we have tried to remove these.

Where do you buy your products?

We purchase our products either from one of our trusted pharmacie partners, or direct from a laboratory. For instance, Papier D’Armenie we buy direct from the factory and have it shipped direct to the US.

How fresh are your products?

The freshness of our products is paramount to us.  We send shipments of products from France every week. We keep a limited supply of inventory in the US. in order to ensure freshness, We constantly replenish our inventory. If this results in a stock-out, please understand this is the reason!

Where are your products made?

The vast majority of our products are Made in France. However, we do include some products that are not made in France. Please check the particular listing that you are interested in.

The packaging is in French, not English.

It should not be, as by FDA regulations all products sold in the US must have written English. In the event that a product has slipped through our QA, please let us know and we will assist you in any way that we can.

How is Free Shipping Calculated?

The Free Shipping Calculation is made following the application of any discounts or coupon codes. For example, if you order is $120, and you apply a 25% coupon code, then you will not qualify for free shipping as your order amount will fall below the $100 threshold.

Do you offer Express Shipping?

All of our orders are shipped either First Class mail, or Priority Mail if the weight exceeds 1 pound. In the event that your item is a Fast Item, you can expect to receive it in 2 – 4 days, depending on your location and distance from New Jersey. Generally, this is the fastest shipping option that we have. In the event that you have an urgent need, let us know, and we can see if we can accommodate you, but it will be very expensive.

What is the best day of week to order to get my Standard Order the fastest?

The best day of the week to order is a Tuesday or Wednesday, based upon our shipping schedule. The worst day of the week to order is Thursday if you want it fast – it will miss our weekly shipments, and fall into a shipment from France the following week. Remember, all Fast Items will be in your hands in 2 to 4 days.

Can I request a QUICK SHIP Item?

Yes. If you know that you are going to be ordering a product(s) frequently, we can stock it in the US for you, so when you place the order, it will get to you quickly. Just let us know what the item(s) is, how many you will want, and how frequently you will need it. We will then hold it in stock for you. We currently do this with lots of our customers, so don’t be shy!

Can I pick up my item from you?

No. It is our firm policy not to allow customers to pick up items. All orders must be shipped. Thank you for your understanding.

My order is showing as delivered, but I did not get it.

First, please take a good extra look, and is it possible that someone else in your house hold may have taken it out of your mailbox. If you look inside your mailbox, you will see a barcode. When the mailman delivers your package, he will scan this barcode to confirm delivery. So, if it is showing as delivered, it has been delivered, with very limited exceptions. In the event that you still do not have it, let us know. We will open an investigation with the Post Office Master General, which takes 2 - 7 days. We will abide with the ruling of the Post Office. If it is unclear, we will refund you in full. For exactly this problem, we do use Signature Confirmation on all high value orders. On the one hand, we apologize for any inconvenience caused by this. On the other hand, it is a sad reflection of the world we live in today, so thank you for your understanding.

Can I request an item that you do not carry?

Yes, please Contact Jina. That being said, we specialize in French pharmacy and parapharmacy products, so any other request may be better directed elsewhere!

The product is different from what I ordered.

First, please let us know, and include a picture of the product that you received if possible, this will expedite us correcting the problem as quickly as possible. If we made a mistake we sincerely apologize. However it is more likely that the brand has updated the packaging and/or product name. This is extremely common among French brands. For instance, every season, all the sun products have their packaging updated – and often it is just the packaging, and the EAN (barcode) remains the same. Some brands update the name as well as the packaging. We always sell the latest version of the product available, so most likely, you have received the correct product, but the newest version. As soon as we are aware of a packaging update, we update our listings, but there can be times when we do not do this, so we apologize in advance.

My coupon code is not working.

We are very sorry for this inconvenience. Please let us know immediately if a code is not working when it should be. Not only will we correct the problem, but we will also improve the value of the code in order to make up for any inconvenience.

Do you sell wholesale or in bulk and offer quantity discounts?

Yes, we do, please contact us using the Wholesale Form.

Do you have a loyalty program?

We are in the process of setting this up, and we will let you know as soon as it is ready. You, our customer, are very important to us, and we want to do whatever we can to make you happy, so this program is very significant to us.

Do you have an affiliate program?

Not yet, but we are planning on having one. Once active, we will add the link at the bottom of our webpage.

I would like to contribute or repost a blog article.

We are happy to work with you in either case – please just contact us.

Are you hiring?

Not right now, but we would like to hear from you if you think you can positively contribute anything to making our website and business better for our customers.

I can't find the answer to my question.

If you can't find an answer to your question or if you looking for some advice, you can go to the Ask Jina page and fill the form or send us an email at