QUICK SHIP — Delivery in 2–4 Days

QUICK SHIP products are already stocked at our warehouse in Florence, Kentucky, and are ready for fast delivery within the United States.

STANDARD SHIP — Delivery in 7–14 Days

STANDARD SHIP products are shipped from France to our Kentucky warehouse as part of our regular bulk shipments. Once they arrive and clear customs, we ship them directly to you via USPS.

The estimated delivery time of 7–14 days includes transportation from France and final delivery to your address.

Can I upgrade a STANDARD SHIP item to QUICK SHIP?

No. STANDARD SHIP items cannot be upgraded to QUICK SHIP, even for an additional shipping fee.

QUICK SHIP is only available for products we already have in stock at our U.S. warehouse. STANDARD SHIP products must first arrive from France before we can send them to you.

Because of this, paying for faster shipping will not shorten the time needed to bring a STANDARD SHIP product from France.

Important: Tracking for STANDARD SHIP orders may not show movement until the package reaches our Kentucky warehouse and is handed over to USPS.

For additional information, please see our Shipping & Returns Policy.. For more details, read our Shipping & Returns policy.

If your order contains both QUICK SHIP and STANDARD SHIP products, we will generally send your items in two separate shipments.

QUICK SHIP — Delivery in 2–4 days

Products already stocked at our Kentucky warehouse will be shipped first so you can receive them as quickly as possible.

STANDARD SHIP — Delivery in 7–14 days

These products are shipped from France to our Kentucky warehouse before being dispatched to you. The estimated delivery time includes the entire journey from France to your doorstep.

Tracking Information

You will receive separate tracking notifications for each shipment. Please remember that STANDARD SHIP tracking may not show movement until your package has entered the USPS network in the United States.

Will I pay extra for two shipments?

No! You only pay one shipping charge for your entire order, even if your products arrive in separate packages.

We take care of the international shipping and fulfillment process, so there are no additional shipping charges simply because your order contains both types of products.

If you receive an incorrect or damaged product, please contact our customer service team at contact@pharmarcie.com within 14 days of receiving your order.

To help us investigate and resolve your issue, you MUST provide the following information:

1. Your order number
2. The product name or product code
3. A brief description of the problem
4. Clear photographs showing the incorrect or damaged product
5. Photographs of the original shipping box, packing materials, and shipping label, particularly if the product arrived damaged

IMPORTANT — Photographs and Packaging

Photographs are essential to our investigation. We need to see the condition of the product and, in cases of shipping damage, the packaging in which it arrived.

Please do not discard the damaged product, original shipping container, packaging materials, or shipping label until our customer service team has reviewed your claim and provided instructions.

A request for a refund alone does not provide sufficient information for us to investigate the issue. Please submit the details and photographs requested above so our team can properly assess your claim.

Once we have reviewed your information, we will advise you of the next steps. Depending on the circumstances, we may arrange a replacement, refund, or return.

Please do not return or discard any affected products until our team has provided instructions.

We appreciate your cooperation in helping us resolve any issues as quickly as possible.

No. At this time, Pharmarcie only ships to addresses within the United States. We do not offer international shipping.

 No! At Pharmarcie, we take care of the entire international shipping and customs clearance process for you.

You will not be charged any additional customs duties, import taxes, or clearance fees when your order arrives. We handle these costs as part of our fulfillment process.

The price you pay at checkout is the final price — no surprise import charges or hidden customs fees.

Occasionally, we may need to cancel an order for one of the following reasons:

1. Payment Issue: Your payment could not be successfully processed or authorized.
2. Product Unavailability: The product you ordered is no longer available. French manufacturers frequently update, reformulate, or discontinue products, and we work hard to keep our inventory information current.
3. U.S. Import Restrictions: During our order review, we may determine that a product contains an ingredient or is subject to a regulation that prevents us from legally importing or selling it in the United States.

If we need to cancel your order, we will notify you by email and explain the reason. Any payment already collected for canceled items will be refunded to your original payment method.

We apologize for any inconvenience and appreciate your patience and understanding.

Yes! Many French health and beauty products are manufactured and sold without additional protective seals.

At Pharmarcie, we sell only brand-new, unused products sourced directly from our suppliers. We NEVER sell used products.

French manufacturers often use different packaging methods from those commonly found in the United States.

For example:

• Face creams and skincare: Products packaged inside a cardboard box may not have an additional foil or plastic seal under the lid.
• Toothpastes and personal care products: Some manufacturers use protective seals, while others do not.
• Shower gels, shampoos, and body care products: Many are sold without additional protective wrapping or seals.

The absence of a seal is often simply part of the manufacturer's original packaging and does not indicate that a product has been opened or used.

All products sold by Pharmarcie are supplied to us as new merchandise.

If you have questions about the packaging of a particular product, please contact our customer service team at contact@pharmarcie.com. We will be happy to help you verify the manufacturer's original packaging.

If a product arrives damaged, leaking, or with evidence of tampering, please contact us before using it and include photographs so our team can investigate.

Many French skincare and beauty products display a small open-jar symbol on their packaging with a number followed by the letter "M," such as 6M, 12M, or 24M.

This is called the Period After Opening (PAO) and indicates how long the manufacturer recommends using the product after it has first been opened.

For example:

• 6M = Use within 6 months after opening.
• 12M = Use within 12 months after opening.
• 24M = Use within 24 months after opening.

IMPORTANT: The PAO symbol is not the product's expiration date. The countdown begins when you first open the product, not when you purchase it.

Always check for any separate expiration date printed on the packaging and follow the manufacturer's instructions. If both an expiration date and a PAO period apply, follow whichever limit comes first.

For best results, store your products according to the manufacturer's recommendations. If a product develops an unusual smell, color, or texture, discontinue use.

These symbols are common on French cosmetics, but packaging requirements may differ for other types of products.

Many popular French health and beauty products, including thermal spring water sprays, sunscreens, deodorants, and hairsprays, are packaged in pressurized metal aerosol cans.

Unfortunately, international air transportation safety regulations and shipping restrictions prevent us from shipping these types of containers from France to the United States, even when they contain something as simple as thermal spring water.

Due to these restrictions, we are unable to offer products packaged in pressurized metal aerosol cans through our current shipping service.

However, not all sprays are restricted! Non-pressurized pump sprays and mists may still be available, depending on their ingredients and packaging.

We understand that many of our customers love their favorite French aerosol products, and we apologize for the inconvenience.

If you're looking for a particular product that we cannot ship, please contact us at contact@pharmarcie.com. We'll be happy to help you find a suitable alternative whenever possible.

No. Pharmarcie does not fill prescriptions or sell prescription-only medications.

We specialize in French health, beauty, skincare, personal care, and wellness products that are available over the counter, without a prescription.

Our goal is to make popular French pharmacy and parapharmacy products easily accessible to customers throughout the United States.

We are an online retailer of French health and beauty products, not a prescription-dispensing pharmacy.

Pharmarcie specializes in French health, beauty, skincare, personal care, and wellness products, including selected over-the-counter (OTC) health products.

We do not sell prescription-only medications, and we do not fill prescriptions.

Some products available without a prescription in France may be subject to different regulations in the United States. We review our product offerings with these differences in mind and may remove or cancel items that cannot be supplied under applicable U.S. regulations.

Our goal is to make French health and beauty products accessible to American customers while respecting U.S. import and product regulations.

If you have questions about a particular product, please contact our customer service team at contact@pharmarcie.com.

At Pharmarcie, we carefully source our products from trusted French pharmacy partners, established manufacturers, and laboratories in France.

Many of our products are purchased directly from manufacturers. For example, we buy Papier d’Arménie directly from the factory and arrange shipment to the United States.

We sell only brand-new, authentic products. We never purchase or resell used merchandise.

Our sourcing relationships allow us to offer American customers a wide selection of genuine French health, beauty, skincare, and personal care products.

We take pride in providing the quality and authenticity our customers expect from their favorite French brands.

Product freshness is extremely important to us at Pharmarcie!

We receive regular shipments from France and carefully manage our U.S. inventory to ensure our customers receive fresh, high-quality products.

Rather than keeping excessive quantities in stock for extended periods, we regularly replenish our inventory with new shipments from our trusted French suppliers.

Occasionally, this approach may result in a temporary stockout, but it allows us to prioritize product freshness and quality.

Our goal is to provide you with authentic French products that are as fresh as possible.

The vast majority of our products are made in France!

At Pharmarcie, we specialize in authentic French health, beauty, skincare, and personal care products from trusted French brands and manufacturers.

While most of our products are manufactured in France, some French brands produce certain items in other countries.

If the country of manufacture is important to you, we recommend checking the individual product listing or packaging.

Not sure where a particular product is made? Feel free to contact us at contact@pharmarcie.com, and we'll be happy to help you verify its country of origin.

It should not be, as by FDA regulations all products sold in the US must have written English.  In the event that a product has slipped through our QA, please let us know and we will assist you in any way that we can.

At Pharmarcie, we offer FREE U.S. shipping on orders of $50 or more!

Free shipping eligibility is calculated after any discounts or coupon codes have been applied, not before.

For example:

If your order totals $60 and you apply a 25% discount code, your new subtotal will be $45.

Since your discounted subtotal is below $50, our standard $5.95 shipping charge will apply.

To qualify for FREE shipping, your order subtotal must be $50 or more after all discounts have been applied.

This applies to both QUICK SHIP and STANDARD SHIP products..

Our fastest delivery option is QUICK SHIP, which offers estimated delivery within 2–4 days.

QUICK SHIP — 2–4 Days

These products are already stocked at our warehouse in Florence, Kentucky, and are ready for fast shipping. Orders placed before 2:00 PM Eastern Time, Monday through Friday, are generally shipped the same business day.

STANDARD SHIP — 7–14 Days

These products are shipped from France to our Kentucky warehouse before being dispatched to customers.

IMPORTANT: STANDARD SHIP products cannot be upgraded to QUICK SHIP or express delivery, even for an additional fee. These products must first arrive from France, so paying for faster domestic shipping would not eliminate the international transportation time.

If you need a product quickly, we recommend selecting items labeled QUICK SHIP when shopping on our website.

At this time, we do not offer a separate paid express-shipping service.

YWhat is the best day of the week to order STANDARD SHIP products?

Friday, Saturday, Sunday, and Monday are generally the best days to place your STANDARD SHIP order!

Based on our regular shipping schedule from France, placing your order on one of these days gives us the best opportunity to include your products in our upcoming bulk shipments to our Kentucky warehouse.

STANDARD SHIP orders typically arrive within 7–14 days from the date you place your order.

You can still order any day of the week! However, ordering between Friday and Monday may help your products move through our international shipping process sooner.

Please keep in mind that weekends, holidays, international transportation, and customs processing can occasionally affect delivery times.

Need your products faster? Choose items labeled QUICK SHIP, which are already stocked at our U.S. warehouse and typically arrive within 2–4 days.

Please note that STANDARD SHIP products cannot be upgraded to QUICK SHIP, even for an additional fee.

Absolutely! We love helping our regular customers get their favorite French products faster!

If you frequently purchase a particular product, you can request that we add it to our QUICK SHIP inventory at our warehouse in Florence, Kentucky.

Simply contact us at contact@pharmarcie.com and let us know:

1. The product name (or a link to the product on our website).
2. The quantity you typically order.
3. How often you expect to purchase it.

Our team will review your request and determine whether we can keep the product in stock at our U.S. warehouse.

Once the product is available in our QUICK SHIP inventory, you'll be able to enjoy our faster 2–4-day delivery on future orders!

Love a product? Subscribe and never run out!

You can also sign up for a subscription at checkout on eligible products!

Subscriptions make it easy to receive your favorite French health and beauty products automatically at regular intervals, without having to remember to reorder.

It's a convenient way to keep your favorite products coming!

Please note that subscription orders follow the shipping availability of the selected product. Subscribing does not automatically upgrade a STANDARD SHIP product to QUICK SHIP.

QUICK SHIP stocking requests are subject to product availability and inventory considerations. Existing STANDARD SHIP orders cannot be upgraded to QUICK SHIP.

We already offer personalized stocking arrangements for some of our regular customers, so don't hesitate to ask!

Unfortunately, we do not offer customer pickups or in-person shopping at our warehouse.

Our Florence, Kentucky facility is dedicated exclusively to processing, packing, and shipping orders and is not open to the public.

All orders must be placed online and shipped directly to the customer's delivery address. We cannot accommodate walk-in customers, order pickups, or in-person returns.

For customers who need their products quickly, we recommend choosing items labeled QUICK SHIP, which typically arrive within 2–4 days.

Thank you for your understanding!

If your tracking information shows that your package was delivered but you haven't received it, don't worry! There are a few steps you can take before contacting us.

First, please check the following:

1. Your mailbox and surrounding area: Check your mailbox, porch, front door, garage, and any other locations where your mail carrier may have left the package.
2. Household members or neighbors: Someone may have accepted the package on your behalf.
3. Building management or mailroom: If you live in an apartment building or gated community, check with your reception desk, concierge, or mailroom.
4. Your shipping address: Confirm that the delivery address on your order confirmation is correct.
5. Allow one additional business day: Occasionally, a carrier may mark a package as delivered before it actually arrives.

Still can't find your package?

Please contact our customer service team at contact@pharmarcie.com with your order number.

We will review the tracking information and, when appropriate, open a delivery investigation with USPS or the relevant shipping carrier.

Carrier investigations may take several business days, depending on the circumstances.

What happens after the investigation?

Once we receive the carrier's findings, we will review the circumstances and determine the appropriate next steps, which may include a replacement or refund when warranted.

Please understand that a tracking status of "Delivered" does not automatically establish where a package was left or who received it. We will review the available delivery information carefully.

For certain higher-value orders, we may require a signature upon delivery to provide additional security.

We appreciate your patience and will do our best to help resolve your delivery concern.

Absolutely! We're always happy to help you find your favorite French products!

If you're looking for a French health, beauty, skincare, or personal care product that isn't currently listed on Pharmarcie.com, please contact us at contact@pharmarcie.com.

Simply send us the product name, brand, and size, or a photo or website link if you have one.

Our team will check with our trusted French suppliers to see whether we can source it for you.

Please note: All special requests are subject to product availability, U.S. import regulations, and shipping restrictions. We cannot source prescription-only medications or products that are restricted from importation into the United States.

Don't hesitate to ask! We're always looking for new French products to add to our growing selection.

Don't worry! French manufacturers frequently update their product packaging, labels, and sometimes even product names.

This is particularly common with French skincare, sunscreen, and beauty products. Manufacturers may introduce new packaging while keeping the same product and EAN (barcode).

At Pharmarcie, we strive to supply the most current version available from our trusted French suppliers. Occasionally, a manufacturer may update a product before we have had the opportunity to update the photographs or descriptions on our website.

How can I confirm that I received the correct product?

If your product looks different from the one pictured on our website, please contact us at contact@pharmarcie.com within 14 days of delivery.

Please include:

1. Your order number
2. The name of the product you ordered
3. Clear photographs of the product you received, including the front and back of the packaging
4. A photograph of the EAN (barcode), if available

Our customer service team will review the information and verify whether you have received an updated version of the correct product or whether a fulfillment error has occurred.

Please note: While packaging changes are common, some manufacturers also update product formulations or sizes. We will investigate any differences to ensure that you received the product you ordered.

If we have sent you an incorrect product, we will work with you to arrange an appropriate replacement or refund.

Please do not use, return, or discard the product or its packaging until our team has reviewed your request and provided instructions.

We appreciate your understanding as we work to keep our product listings current with the latest updates from French manufacturers.

We're sorry for the inconvenience! If your coupon code isn't working, please check that it hasn't expired and that your order meets any applicable promotional conditions.

If you believe your coupon code should be valid, please contact us at contact@pharmarcie.com.

Be sure to include the coupon code you're trying to use and, if possible, a screenshot of the error message.

If there's a problem on our end, we'll make it right! Our customer service team will investigate and help ensure you receive the discount you're entitled to.

We appreciate your patience and thank you for shopping with Pharmarcie!

Yes, we do, please contact us using the Wholesale Form.

We are in the process of setting this up, and we will let you know as soon as it is ready. You, our customer, are very important to us, and we want to do whatever we can to make you happy, so this program is very significant to us.

Not yet, but we are planning on having one. Once active, we will add the link at the bottom of our webpage.

We are happy to work with you in either case – please just contact us.

Not right now, but we would like to hear from you if you think you can positively contribute anything to making our website and business better for our customers.

If you can't find an answer to your question or if you looking for some advice, you can go to the Ask Jina page and fill the form or send us an email at contact@pharmarcie.com